Training & Development
— HR Outsourcing —
Say No to Ineffective Communication: Five Essential Communication and Conflict Management Skills for Mid-Level Managers
When facing angry clients, evasive cross-functional colleagues, or a demoralized team, how should frontline managers respond? Here are practical, real-world solutions compiled for you by Advance Resources.
How to quickly handle clients’ emotional breakdowns and angry complaints?
When facing an emotional outburst, avoid saying “Calm down.” Our course teaches the “3-Minute Cooling Method,” which uses NLP techniques such as sensory linking words and pacing and leading to quickly build rapport and trust.
Team members have low execution, how can you give precise instructions?
Say goodbye to the frustration of “no matter how many times I explain, it still isn’t done well.” Master the art of delivering precise instructions to ensure your message is fully understood and executed without gaps.
What should you do when cross-department communication runs into “blame shifting”?
Break down departmental barriers and learn non-confrontational communication patterns. Transform “This is not my responsibility” into a shared goal that drives real progress.
How to run meetings that are efficient and not unnecessarily long?
Establish a meeting SOP and use facilitation techniques to keep every participant focused on the agenda, ensuring the meeting ends on time and delivers tangible outcomes.
To be competitive in today's dynamic business environment , training is crucial for organizational development (particularly for SME) and it is fruitful to both employers and employees. It focuses on both training employees for their current jobs and developing skills for their future roles and responsibilities. The top management are increasingly aware that career development is necessary for the retention of any employee, no matter his or her level in the company.
Benefits of training and development include:
Increased productivity, Less supervision, Job satisfaction, Skills Development
Training Program :
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Team Building
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Communication Skills
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Interview Skills
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Customer Service Skills
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Project Management